Definitions
Unless the context otherwise requires, any word, term, or expression used in these Terms of Use
shall be construed according to its ordinary meaning. This shall be without prejudice to the
following:
“Company” shall mean ‘TUTSIN’;
Content
Our refund policy has been devised to define the situations under which the company will provide
a refund, the procedure for claiming a refund, and the responsibility of the company in
circumstances resulting in such a claim. By registering for any of our services you are declaring
that you accept and agree with all the terms and conditions outlined in the refund policy.
All the information that we collect is utilized to better our website’s content, to notify the
clients about our website updates, or to look into the problem with their requests. In case you do not want to receive an email from us in the future, please inform us by writing to us either
through e-mail or by letter.
Coverage & Scope
• Our refund policy covers the refunds by the company and/or a website owned and managed
by the company a creative digital agency in India.
• This policy does not have any application for companies that are not owned or controlled by
the company or for persons not employed or managed by the company. This includes any
third-party service and/or product providers bound by contract and also, any third-party
websites to which the company’s website links.
Filing a Complaint
• At the company a creative digital agency in India, we take every project with the final product
insight. It is as much our responsibility as the clients. So, we believe that every effort should
be made to reach a solution that is fully acceptable reciprocally in case of any situation
where dissatisfaction related to services comes. Only when things are completely out of
hand that a refund should be considered.
• Our final aim is to come to a mutually acceptable solution. Even then if for some reason you
are not satisfied and think about going for a refund claim, it is our request that you take out
a few precious minutes to write to us at info@tutsin.in for a real dialogue prior to
requesting a refund.
• Only if we are unable to reach a common ground with you after talks should a refund claim
be led.
Eligibility for refund
At our company, a creative digital agency in India every project is important to us and we make sure
that we handle each project with utmost care and professionalism. Our aim is to provide the
results as per the terms and conditions of the proposal. However, despite every measure, if the
the client is not satisfied with the results and chooses to go for the dispute resolution process, we
consider refund requests as per the following program in which our services and refund policy
related to each service is very clearly listed:
Website
Web / Graphic design
Delivery Time
• Full refund: In cases where the project has not been started or if the initial design style has
not been approved. The Full Refund policy will initiate after receiving the upfront payment
date and will take 180 days to refund the amount.
• Partial refund: If there is a failure to deliver as per our delivery policy after the approval of
the initial design style. The partial refund will be in proportion to the work completed.
• No refunds: If the project has been completed and uploaded on the server.
Logo design/brochure design
• Full refund: In cases where the project has not been started or if the initial design style has
not been approved.
• Partial refund: If there is a failure to deliver as per our delivery policy after the approval of
the initial design style. The partial refund will be in proportion to the work completed.
• No refunds: If the design has been started and the client has asked to make changes in any
design.
Web programming
• Full refund: If the project has not been initiated.
• There is an agreement for every web programming project. However, if there is no
agreement and no clear discussion of the refund policy, the following delivery policy will
hold true.
• A partial refund will be issued as per the judgment of the service provider if we fail to
complete the project in accordance with the delivery policy and contract of agreement. The
amount will be calculated by the company taking into account the proportion of the project
completed and the proportion yet to be completed as per the pre-defined scope of the
project.
Applicability of the Delivery Policy
NOTE: The company’s delivery commitment is subject to:
• A project is not taken to be void unless the agreed-upon payments are clear.
• A refund policy is not applicable if the required information for the successful completion of
the project is not given to us at the proper time. If there is a delay or failure in the
completion of the project due to improper communication from the client, it cannot be
attributed to the company.
• If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, the company is not liable
to follow its delivery or refund commitments.
• There is no provision for compensation for the delay of delivery under any conditions, until
and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
The company’s liability is bound by the value of the chunk of the project (as per our proposal)
which remains incomplete at a given point in time. company is not obligated for losses due to the
services provided/ not provided or the delay in the same at any point in time. The liability to
refund holds only if the project has been canceled by the client and such cancellation has been
communicated to the company in writing.
Processing of Refunds
The partial refunds will be processed and mailed within 180 business days of the date of
cancellation and will be brought about using the method of payment agreed upon at the
beginning of the project ie; refund by check or refund by credit card.
And The full refunds will be processed and mailed within 50 business days of the date of
cancellation and will be brought about using the method of payment agreed upon at the
beginning of the project ie; refund by check or refund by credit card.
Changes
The company may at any time, without prior notice under its sole discretion, amend this policy
from time to time. You are therefore requested to review this policy periodically. Your continued
use of the company website after any such amendments automatically implies your acceptance of
the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly email us at
info@tutsin.in
